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Effective [18-12-2023], SPX Express Service Points will issue Self Collection Point Receipts via email replacing the use of a physical Collection Handover Form.

1. When will I receive my Self Collection Point E-Receipt?

Self Collection Point Receipt will be sent to your registered email address upon successful parcel collection. If you don't find the email in your Inbox, please check your Junk Mail/Spam folder.

2. My email address is not updated and I cannot receive the e-receipt, what do I do?

You may request the Self Collection Point personnel on duty to print out the receipt for you.

3. I prefer a physical receipt over an e-receipt, can I still opt for a physical receipt?

Yes, you can request the Self Collection Point personnel on duty to print out the receipt for you.

4. Can I request to change my email address at the Self Collection Point?

No, you can only update your email address through Seller Center or the Shopee App.

5. How do I update my email address?

You may update your email address via the following:

Seller Centre: Visit https://seller.shopee.com.my/portal/settings/account

Shopee app: Me > Account Settings > Account & Security > Email"

6. What information is included in the email that I will receive?

Below is a sample email that you will receive:

7.What will the Self Collection Point Receipt look like?

Below is a sample of the Self Collection Point Receipt: